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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a non-smoking room?

    We are not preparing for non-smoking rooms.
    If there is an offer in advance, I will deodorize it.

    When you make a reservation, please writeContinue reading
  • What is the shop opening hours?

    In principle it is from 15:00 to 21:00 and in the morning it is from 07:00 to 10:00.
    However, it may be changed due to various circumstancesContinue reading
  • Is there a wheelchair rental?

    Yes, we have.
    We have only two for rent but we are preparing.
    Please do not hesitate to ask.
  • Do you have a laundromat?

    Unfortunately, we do not have a coin launderette.
  • Is it possible to use the Internet connection and use?

    Rooms and lobby are free wi-fi area.

    You can use smartphones, tablets, personal computers, etc.
  • Is there a cooling facility?

    All rooms were air conditioned by renovation in '07.

    In Hokkaido there are still many cases where there is no cooling facility,
    The hotel wContinue reading
  • Is there a game corner?

    There is no game corner in the hotel.
    To be precise, it disappeared.

    Kawayu Onsen is not only a Onsen,
    Because the air itself is acidic, thContinue reading
  • It seems there is a hearth in the facility?

    "Nostalgic Yokocho, Alley Back" has "Hearthplate".

    It is open from 17:00 to 24:00,
    Everyone is free to spend.
    (It may be closed at 22:00.PlContinue reading
  • Please tell me the characteristics of Kawayu's Onsen

    The Onsen of Kawayu has very strong acidity, and its ph value is 1.6 (ph value 7 is neutral).
    For that reason it is a strong Onsen to see onContinue reading
  • How long is the public bath?

    After check-in, you can use it overnight until 09:30 the next morning.
    There is no replacement in the large public bath with women on the thContinue reading
  • Callan of the bath is black and dirty, but ...What?

    I apologize for the inconvenience caused.

    Every day our staff is doing our best cleaning work,
    This is an unsolvable problem at the moment.Continue reading
  • Is it possible to make a day trip?

    A day trip hot spring can be used usually from 13:00 to 21:00.
    The price is 700 yen for adults, 350 yen for primary school students, infantsContinue reading
  • Is there a sauna?

    Yes.There are also men and women.

    From 16:00 to 23:00 and from 05:30 to 08:00,
    You can use.
  • Is there a charge for parking?

    There is a capacity of about 80 car parks, all free.
    (By the way, the number of rooms is 67)

    There is also an indoor parking lot,
    Wagon carContinue reading
  • Where is the nearest airport?

    The nearest airport is "Memambetsu Airport" in Ozora Town, Abashiri. It is approximately 60 minutes by car.

    Inside Nemuro Tube "Nemuro NakaContinue reading
  • Is there a free shuttle?

    It is only "Kawayu-Onsen Station" of the nearest station, but we will transfer it for free.

    If you let us know your arrival time and deparContinue reading
  • Is there a parking lot for motorcycles?

    There is a limited space, but there is a covered parking place.

    In the unlikely event of rain you can stop with confidence,
    You can also prContinue reading
  • Can I bring drinks to the restaurant "Private room style dining dining Private room style dining"?

    I'm sorry.
    Private room style dining,
    We do not accept drinks.
  • Please let me know your dinner time.

    Private room style dining,
    We had meals in between 18:00 and 20:00,
    The end time is guidance at 21:00.

    For room meals and banquets please cContinue reading
  • Can you smoke cigarettes at a restaurant etc?

    Cooperation in quitting smoking in the following places.

    ·Dinner processing Dining
    ·Breakfast venue "Annex Laputa Hall"
    ·When supperContinue reading
  • Did you hear that the number of buffet items is small? !

    Nowadays, the food of the inn is also a lot of ready-made items nowadays,
    We use local ingredients as much as possible,
    I would like to servContinue reading
  • What time is check-in / check-out?

    Check in is at 15:00 and check out is at 10:00.
    However, it may be different depending on accommodation franc.
  • Is there a refrigerator in the room?

    Of course.
    Since it is empty state with nothing in it, please use it freely.
  • Do you smoke in the guest room?

    There is no provision for "non-smoking room" now.

    However, those who are interested in the smell of cigarettes,
    We are dealing with deodoraContinue reading
  • What is "LOHASpa"?

    It is a new special room opened in the hotel in July 2007.
    Based on the theme of "LOHAS", we are pursuing "Friendly and environmentally frieContinue reading
  • Can I use a credit card?

    Yes.You can use it.

    Most credit cards are available.
    Please ask at time of accounting.
  • Can you stay with pets?

    There is a limit on the number of accommodations per day, but you can stay.
    Please contact us or check availability on the Jalan net.

    One wContinue reading
  • Do you have children's menus?

    Children under elementary school age can prepare kids plate etc for dinner.
    Please select at reservation and push reservation confirmation Continue reading
  • Is there a yukata for children?

    Yes.We offer.
    Because there are three sizes (large, medium, small) for children,
    You can use sizes of matching sizes.
  • Is there a convenience store near the hotel?

    Seicomart is about 2 minutes on foot.
    Business hours are from 06: 00 to 24: 00.

Reserve·Contact us

Please feel free to contact us if you have any questions.


Reception hours, 9: 00 ~ 18: 00, please