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- Frequently Asked Questions
015-483-2121
Reception hours, 9: 00 ~ 18: 00, please
Is there a non-smoking room?
We are not preparing for non-smoking rooms.
If there is an offer in advance, I will deodorize it.
When you make a reservation, please write…Continue readingWhat is the shop opening hours?
In principle it is from 15:00 to 21:00 and in the morning it is from 07:00 to 10:00.
However, it may be changed due to various circumstances…Continue readingIs there a wheelchair rental?
Yes, we have.
We have only two for rent but we are preparing.
Please do not hesitate to ask.Do you have a laundromat?
Unfortunately, we do not have a coin launderette.Is it possible to use the Internet connection and use?
Rooms and lobby are free wi-fi area.
You can use smartphones, tablets, personal computers, etc.Is there a cooling facility?
All rooms were air conditioned by renovation in '07.
In Hokkaido there are still many cases where there is no cooling facility,
The hotel w…Continue readingIs there a game corner?
There is no game corner in the hotel.
To be precise, it disappeared.
Kawayu Onsen is not only a Onsen,
Because the air itself is acidic, th…Continue readingIt seems there is a hearth in the facility?
"Nostalgic Yokocho, Alley Back" has "Hearthplate".
It is open from 17:00 to 24:00,
Everyone is free to spend.
(It may be closed at 22:00.Pl…Continue readingPlease tell me the characteristics of Kawayu's Onsen
The Onsen of Kawayu has very strong acidity, and its ph value is 1.6 (ph value 7 is neutral).
For that reason it is a strong Onsen to see on…Continue readingHow long is the public bath?
After check-in, you can use it overnight until 09:30 the next morning.
There is no replacement in the large public bath with women on the th…Continue readingCallan of the bath is black and dirty, but ...What?
I apologize for the inconvenience caused.
Every day our staff is doing our best cleaning work,
This is an unsolvable problem at the moment.…Continue readingIs it possible to make a day trip?
A day trip hot spring can be used usually from 13:00 to 21:00.
The price is 700 yen for adults, 350 yen for primary school students, infants…Continue readingIs there a sauna?
Yes.There are also men and women.
From 16:00 to 23:00 and from 05:30 to 08:00,
You can use.Is there a charge for parking?
There is a capacity of about 80 car parks, all free.
(By the way, the number of rooms is 67)
There is also an indoor parking lot,
Wagon car…Continue readingWhere is the nearest airport?
The nearest airport is "Memambetsu Airport" in Ozora Town, Abashiri. It is approximately 60 minutes by car.
Inside Nemuro Tube "Nemuro Naka…Continue readingIs there a free shuttle?
It is only "Kawayu-Onsen Station" of the nearest station, but we will transfer it for free.
If you let us know your arrival time and depar…Continue readingIs there a parking lot for motorcycles?
There is a limited space, but there is a covered parking place.
In the unlikely event of rain you can stop with confidence,
You can also pr…Continue readingCan I bring drinks to the restaurant "Private room style dining dining Private room style dining"?
I'm sorry.
Private room style dining,
We do not accept drinks.Please let me know your dinner time.
Private room style dining,
We had meals in between 18:00 and 20:00,
The end time is guidance at 21:00.
For room meals and banquets please c…Continue readingCan you smoke cigarettes at a restaurant etc?
Cooperation in quitting smoking in the following places.
·lobby
·Dinner processing Dining
·Breakfast venue "Annex Laputa Hall"
·When supper…Continue readingDid you hear that the number of buffet items is small? !
Nowadays, the food of the inn is also a lot of ready-made items nowadays,
We use local ingredients as much as possible,
I would like to serv…Continue readingWhat time is check-in / check-out?
Check in is at 15:00 and check out is at 10:00.
However, it may be different depending on accommodation franc.Is there a refrigerator in the room?
Of course.
Since it is empty state with nothing in it, please use it freely.Do you smoke in the guest room?
There is no provision for "non-smoking room" now.
However, those who are interested in the smell of cigarettes,
We are dealing with deodora…Continue readingWhat is "LOHASpa"?
It is a new special room opened in the hotel in July 2007.
Based on the theme of "LOHAS", we are pursuing "Friendly and environmentally frie…Continue readingCan I use a credit card?
Yes.You can use it.
Most credit cards are available.
Please ask at time of accounting.Can you stay with pets?
There is a limit on the number of accommodations per day, but you can stay.
Please contact us or check availability on the Jalan net.
One w…Continue readingDo you have children's menus?
Children under elementary school age can prepare kids plate etc for dinner.
Please select at reservation and push reservation confirmation …Continue readingIs there a yukata for children?
Yes.We offer.
Because there are three sizes (large, medium, small) for children,
You can use sizes of matching sizes.Is there a convenience store near the hotel?
Seicomart is about 2 minutes on foot.
Business hours are from 06: 00 to 24: 00.
Reserve·Contact us
Please feel free to contact us if you have any questions.